To provide voice and email support to all IT users across Shareholder and Investment solutions.
Global IT Operations offers support services for the core IT infrastructure, Data Centres, Networks and Compute by ensuring all three areas are aligned to provide a stable, resilient, scalable, repeatable, automated infrastructure where hosts its applications and services.
This team provides connectivity to all our offices in the UK, US, India, Europe, and SA and also establishes and ensures secure communications with our 3rd party providers and clients.
Core
Duties and Responsibilities:
The successful
candidate will be responsible for the following duties
- · Should act as a
single point of contact for all the users
- · Responsible for Log
tickets, Track the progress, update and close the tickets as per the status
- · Handle voice calls
and email requests from users.
- · Contact users when
needed to progress or close tickets.
- · Perform first level
of support including basic troubleshooting activities in Microsoft Operating
systems for desktop and laptops, MS Office applications including Outlook,
Microsoft Active Directory User Management, etc
- · Should have good
years of experience in handing Technical Help Desk function.
- · Good knowledge of
Microsoft Operating systems – Windows XP, Vista, Windows 7 & Windows 8
- · Exposure to Microsoft
Active Director tasks like User Creation, Modification, Group creation, etc.
- · Good knowledge of
Print Services, TCP/IP and Network connectivity.
- · Exposure to Linux
environments and Ticketing tools.
- · Certification in
ITIL v3is desirable
Skills
Attributes and Behavior:
- The successful candidate will demonstrate the following skills and behavior
- · Excellent verbal
and written communication skills in English.
- · Should be highly
process oriented
- · Desire to learn and
ability to implement them swiftly.
- · Should posses great
troubleshooting skills
- · Should be a good
team player, highly motivated and ambitious
- · Willingness to work
extended hours or away from home base when required
Send your resume to: odia360.com@gmail.com
Last date: 14 Jan 2022
