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Service desk analyst vacancy in an MNC, Chennai and Bangalore - Apply Now

To provide voice and email support to all IT users across Shareholder and Investment solutions.

Global IT Operations offers support services for the core IT infrastructure, Data Centres, Networks and Compute by ensuring all three areas are aligned to provide a stable, resilient, scalable, repeatable, automated infrastructure where hosts its applications and services. 

IM/PM Lead Vacancy in a MNC, Chennai - Apply Now

This team provides connectivity to all our offices in the UK, US, India, Europe, and SA and also establishes and ensures secure communications with our 3rd party providers and clients.

Core Duties and Responsibilities:

The successful candidate will be responsible for the following duties

  • ·       Should act as a single point of contact for all the users
  • ·       Responsible for Log tickets, Track the progress, update and close the tickets as per the status
  • ·       Handle voice calls and email requests from users.
  • ·       Contact users when needed to progress or close tickets.
  • ·       Perform first level of support including basic troubleshooting activities in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory User Management, etc
  • ·       Should have good years of experience in handing Technical Help Desk function.
  • ·       Good knowledge of Microsoft Operating systems – Windows XP, Vista, Windows 7 & Windows 8
  • ·       Exposure to Microsoft Active Director tasks like User Creation, Modification, Group creation, etc.
  • ·       Good knowledge of Print Services, TCP/IP and Network connectivity.
  • ·       Exposure to Linux environments and Ticketing tools.
  • ·       Certification in ITIL v3is desirable


Skills Attributes and Behavior:

The successful candidate will demonstrate the following skills and behavior

  • ·       Excellent verbal and written communication skills in English.
  • ·       Should be highly process oriented
  • ·       Desire to learn and ability to implement them swiftly.
  • ·       Should posses great troubleshooting skills
  • ·       Should be a good team player, highly motivated and ambitious

·  Willingness to work extended hours or away from home base when required

Send your resume to:

Last date: 14 Jan 2022

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